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Vol. 1 No. 2 (2026): August, 2026
This article is published in Volume 1, Issue 2 (August 2026) of Knowledge of Modern Processing, Utilization, and Technology for Engineering Research (KOMPUTER). The issue comprises six published articles, contributed by 12 authors from 8 different institutional affiliations, reflecting diverse collaboration across academic and research institutions. The contributors are affiliated with eight institutions, namely Politeknik Negeri Padang, Universitas Putra Indonesia "YPTK" Padang, Universitas Sulawesi Barat, Universitas Negeri Padang, Universitas Harapan Bangsa, Institut Teknologi Bacharuddin Jusuf Habibie, Universitas Tribuana Kalabahi, and Universitas Islam Negeri Sumatera Utara Medan.
Articles
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The Role of CRM-Based Information Systems in Improving Customer Service Quality in Online Stores
The rapid growth of e-commerce has increased customer expectations for fast, accurate, and personalized services, making Customer Relationship Management (CRM)-based information systems essential for online retailers. This study analyzes the role of...93 views 69 downloads -
Functional Testing of Web-Based CRM Applications Using the Black-Box Testing Method
Customer Relationship Management (CRM) applications play a central role in supporting sales, lead, and customer-service processes for modern organizations, making the functional reliability of such systems critical to business operations. This study...66 views 44 downloads -
Evaluating the Impact of Web-Based CRM Implementation on Customer Retention and Transaction Value in Online Stores
Small and medium-sized online stores increasingly compete not only on price but on their ability to retain existing customers, since repeat customers generate a disproportionate share of long-term revenue compared to one-time buyers. Many small online...42 views 59 downloads -
Implementation of Model-View-Controller (MVC) Architecture in Designing Web-Based CRM Information Systems for E-Commerce Businesses
Small and medium-sized e-commerce businesses increasingly rely on Customer Relationship Management (CRM) systems to manage customer data, sales leads, transactions, and interactions. However, many web-based CRM applications still use procedural and...54 views 68 downloads -
Measuring User Satisfaction Levels of Web-Based CRM Systems using the End-User Computing Satisfaction (EUCS) Model
Web-based Customer Relationship Management (CRM) systems have become a core operational tool for sales and customer-service divisions, yet many organizations adopt such systems without systematically evaluating whether end users are actually satisfied...37 views 49 downloads -
Improving Sales Workflow Efficiency through Process Automation in Web-Based CRM Information Systems
Small and medium-sized enterprises frequently manage customer and sales data through manual, spreadsheet- and communication-app-based processes that are prone to delay, data inconsistency, and lost follow-up opportunities. This study designs, develops,...38 views 47 downloads
