KHOIRUN NISA; MUHAMMAD FADLAN. Evaluating the Impact of Web-Based CRM Implementation on Customer Retention and Transaction Value in Online Stores. Knowledge of Modern Processing, Utilization, and Technology for Engineering Research , [S. l.], v. 1, n. 2, p. 23–38, 2026. DOI: 10.69855/komputer.v1i2.794. Disponível em: https://gpijournal.com/index.php/ti/article/view/794. Acesso em: 24 oct. 2026.