ROSYID RIDLO AL-HAKIM; ESA RINJANI CANTIKA PUTRI; HERU SAPUTRA; ILFA STEPHANE; MASHUD. Utilization of CRM-Based Customer Data for Sales Decision-Making in MSME-Scale E-Commerce. Knowledge of Modern Processing, Utilization, and Technology for Engineering Research , [S. l.], v. 1, n. 1, p. 57–68, 2026. DOI: 10.69855/komputer.v1i1.558. Disponível em: https://gpijournal.com/index.php/ti/article/view/558. Acesso em: 22 oct. 2026.