JOHNI S PASARIBU; HADI JAYUSMAN; ARMAN; MUHAMAD FAZA ALMALIKI; ISNAWATY. Implementation of Customer Relationship Management (CRM) in E-Commerce Systems to Improve Customer Satisfaction and Loyalty. KOMPUTER: Knowledge of Modern Processing, Utilization, and Technology for Engineering Research, [S. l.], v. 1, n. 1, p. 15–24, 2026. Disponível em: https://gpijournal.com/index.php/ti/article/view/552. Acesso em: 2 may. 2026.